Logging in to the Support Portal
To log in to the support portal, please follow the instructions below.
Go to: https://support.agemni.com
Click on “Sign in” on the top right corner
From the Sign in page, enter your email ID as your username and enter your password.
If you can’t recall your password, please use the Forgot Password or Get a password option to request a new one.
After you log in to Support Portal, the first page you will see is the Support Landing page where you need to select a product.
Search and explore the Knowledgebase (FAQ)
Right after your selection, you’ll see the Product Landing page where you can search or explore our Knowledgebase to find the answer to the most frequently asked questions.
We highly recommend that you explore our Knowledgebase before you submit a ticket.
Submit a Ticket/Request
Please note that you will see the words “Ticket” and “Request” used interchangeably. They both have the same meaning.
You may submit a ticket by clicking on the Submit a Request button.
Contact support via Phone.
If your issue has a High business impact, you can contact us via Contact.
To see contact phone numbers or emails, please click on the phone icon at the top-right corner.
After you click on the phone icon, you will see the page with the contact phone and email information.
The Status field indicates the overall status of the ticket. Please see below for an explanation of the different status values.
Set by the system when a new ticket is raised.
Set by the system when the first agent pick-up your ticket.
The system sets this when "Information Required" or "Waiting for customer confirmation".
The system sets this when we are waiting for a response from a 3rd party
The system sets this status when we have shared a possible solution with you and asked you to test it. You can reopen the ticket immediately if the solution doesn't work and we will continue working on it.
This status type indicates that your ticket has been closed.