Accessing the Support Portal for the First Time

Overview

Agemni Support welcomes you to the Agemni Support Portal where, after logging in, you can access Knowledgebase Articles and submit requests to Support. If you're a new user or and existing user who is new to the Support Portal, this article will help you create your account and access the Support Portal. 


Solution

Create Your Agemni Support Portal Account

  1. Access the Agemni Support Portal and click the Sign in link
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  2. Click the Sign up link to create your new account
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  3. Enter your Name and Email address, complete the Captcha, and click the Sign up button; If you get a warning that your email address has already been used, you can follow the Reset Password for Customers Who Have Previously Contacted Support section below

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  4. You will receive a confirmation message from the site indicating that an email with a link for activation has been sent to you
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  5. Check your email for a message from support@agemni.com titled "Welcome to Agemni" and click the link inside to open the site

  6. After clicking the link, you will be prompted to set your password; enter a password that is at least 5 characters long and is different from your email address, then click the Set Password button
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  7. After clicking the Set Password button you will be logged in to the Agemni Support Portal. Use the email address and password you created to access the site in the future

Reset Password for Customers Who Have Previously Contacted Support

If you're an Agemni user who has contacted Support in the past, an account was created for you as part of the response to your request. To gain access to your account, follow these steps to reset your Agemni Support Portal password and access the site.

  1. Access the Agemni Support Portal and click the Sign in link
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  2. Click the "Forgot my password" link
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  3. Enter your Email address and click the Submit button
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  4. You will get a confirmation message that an email has been sent to you with a link to reset your password
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  5. Check your email for a message from support@agemni.com titled "Agemni password reset" and click the link inside to open the site

  6. After clicking the link, you will be prompted to set your password; enter a password that is at least 5 characters long and is different from your email address, then click the Set Password button
    step5.png

  7. After clicking the Set Password button you will be logged in to the Agemni Support Portal. Use the email address and password you created to access the site in the future

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