Agemni Support FAQ

Overview

This article answers or provides links to the following frequently asked questions related to Agemni Support:

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How can I contact the Support team?

Refer to this linked article to learn about the ways you can contact the Agemni Support team

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What are the steps to access the support portal?

Please refer to this linked article to learn about accessing the Support Portal for the first time.

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How can I create a ticket?

Please refer to the steps described in this linked article to create a ticket on the support portal.

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How can I search and explore the Agemni knowledge base?

If you have questions or need help, start by searching our existing knowledge base by following these steps: 

  1. Access the Agemni Support portal.
  2. Enter key terms and press Enter.

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  3. (Optionally) You may scan the different sections based on the platform you are using:

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How can I see my open tickets?

Follow these steps to access your open tickets:

  1. Access the Agemni Support portal.
  2. Sign in using your credentials.
  3. Click on My Requests

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Why cannot I see the tickets that have been submitted by my colleagues?

By default, users can only access the tickets they have requested. If you would like to change that setup, you may open a support ticket and ask the team to provide you with the view that displays details of all the tickets that have been submitted by your organization. 

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Why cannot I see the ticket updates via email?

Please note that we have certain restrictions in place on our support system to protect your data in compliance with the GDPR guidelines. All tickets created via email are assumed to contain sensitive data, and hence the comments of the tickets are not sent via emails.

To change this behavior, go to the portal to acknowledge that the ticket does not contain any sensitive data.

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What if I have additional questions?

If you need any more information on any of these procedures, please email us at support@agemni.com.

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